Apple: Screen Recording

If the troubleshooting guide does not fix your issue, send a screen recording to [e-mail].

How to screen record (Apple instructions):
https://support.apple.com/guide/iphone/take-a-screen-recording-iph52f6e1987/26/ios/26 

Please start recording, then show these screens in order:

1. Data Sources: Apple Health → Steps → Data Sources & Access
   • Scroll so we can see your full Data Sources priority order
2. All Recorded Data: Tap back → Show All Data
   • Show the daily step total list under All Recorded Data
3. Tap the day in question
   • Scroll through all entries so we can verify exactly where steps are coming from

Also, let us know:

• Which approved device you’re using (iPhone / Apple Watch / Oura / Garmin / UltraHuman / RingConn / Zepp / HBand)
• The date(s) affected

Please note that we may require additional documentation to fully troubleshoot your issue. 

The sooner we hear from you, the easier it is for us to help 💚